About the role
We're looking for a BSO Team Member to play a key role in supporting with the management of our Microsoft 365 tenant, managing users, supporting users and helping team members to utilise the suite of tolls to their potential.
The role will focus on responding to support tickets and being part of our first line support for our 300+ users.
Key tasks
- Provide administration for Microsoft Office 365 and related applications available in the Azure platform
- Develop and implement changes
- Champion Microsoft 365 Teams based solutions embracing new functionality and increasing user adoption
- Manage risks and adhere to process, to ensure a reliable and controlled IT service delivery
- Liaise with members of the County Team to ensure that team requirements of the application are fulfilled
- Collaborate with County Teams to develop system integrations, data migration and automated testing
- Collaborate with our Team Leaders across our wider County Team to maintain MS Teams governance, in line with our team requirements and implementing system functionality where required
- Contribute to the development of processes and standards for M365 Teams delivery
Person specification
Knowledge & experience
Working knowledge of the following technologies:
- Office 365
- Microsoft Teams
- SharePoint Online
- Azure AD
Working knowledge of the following technologies would be desirable
- M365 Security & Compliance Centre
- OneDrive
- Power Apps
- Power Automate (Flow)
- Power BI
- Powershell e.g. Microsoft Teams Powershell module, SP Online Management Shell, PnP etc…
- Microsoft Stream
- Microsoft Forms
- Yammer
- Planner
Skills & abilities
- Experience of Microsoft 365 deployment and administration, including the Microsoft Teams Admin Centre
- Familiarity with concepts for distribution lists, security groups and M365 Groups
- Understand M365 Teams integration capabilities with M365, SharePoint Online and Third Party Apps
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies
- Experience of producing high-quality process documentation and user guides
- Experience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions.
- Experience of working with third party providers e.g. Microsoft technical support, Consultancies etc.
- Strong ability to convey technical information to non-technical team members
Personal Qualities
- Enthusiastic and passionate about international Scouting and adminitrering IT toole
- Ability to manage multiple support requests
- Committed to Scouts’ values, inclusivity, and international engagement
- Maturity to respond to questions and challenges
Sound good?
Before making an application please ensure that you've read carefully read our vacancy informtion. In order for us to monitor the application of our Equality, Diversity and Inclusion policy, we'd be grateful if you'd also complete the Diversity Monitoring questions on the Application Form.
Questions?
If you'd like to discuss this role in more detail, please get in touch
Chris Wanley, BSO Support Team Lead
Email: Chris.wanley@britishscoutingoverseas.org.uk
or
Graham Eden, BSO Lead Volunteer
Email:
graham.eden@britshscoutingoverseas.org.uk
Next steps
Thank you for your interest in this role. You can apply using the application form below.
A search group will review all applications and nominations and issue invitations to the selection stage of this process (subject to internal checks).
Interview date: TBC
Closing Date: 19 October 2025
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